Mermaid template
User Journey
Steps a person takes to reach a goal, scored by how they feel - for UX reviews and onboarding maps.
Source
Open in editorjourney
title Signing up for a new tool
section Discover
Read a review: 4: Visitor
Open the site: 5: Visitor
section Try it
Create a first diagram: 5: Visitor
Hit a confusing error: 2: Visitor
Find the fix in the docs: 3: Visitor
section Keep using it
Share a link with the team: 5: Visitor, Teammate
A user journey maps the steps someone takes and how satisfied they are at each one. Each task line has a name, a score from 1 (unhappy) to 5 (delighted), and who is involved.
Sections group steps into stages, and the score draws as a face, so weak points in a flow stand out at a glance.